Business Jazz – 12th May 2013 – Bad Service, Dead Cats and Dead Websites

Sunday, May 12, 2013

TOPICS THIS WEEK: Customer Service

In this episode, we get into a conversation about customer service.

Roger's website was recently killed stone dead by a rogue squirrelly bracket ({). Unfortunately, the web hosting company didn't make tackling this issue very simple. Listener Dean Read also has a sorry story to tell about replacing a wheel on his car.

Jane relates a story from the other side of the spectrum. Her experience of WestJet. Which prompts Roger to retell a story he heard once heard from the remarkable Dinah Liversidge.

Links to people and things we mention


Chris Brogan
Dean Read
Dinah Liversidge

New rallying point


You are a big part of the story of this podcast. We'd like you to be an even bigger part of it. To help with that, and to help us have discussions about being genuinely attractive in business, we've established a LinkedIn group. Please knock on the door and we'll let you in.

Country tally

Our confirmed country tally as of this week is: 8.

We know we have listeners in Canada, Ireland, the UK, the Netherlands, India, Croatia, Serbia and India. If you live in a country not on this list, please let us know. We're working on an interactive Business Jazz listeners map, which we hope to launch soon.

Listening to the podcast


You can listen to this week's podcast using the player at the top of the post or download it directly here: Business Jazz – 12th May, 2013.

We're also in iTunes. We'd love it if you subscribed or left some feedback.


Business Jazz Players


This podcast is a collaboration of people dotted around the world. Most of us have never met each other. It's quite a story and it's still evolving. 
If you'd like to read what's happened so far, you'll find it here: Our Story.

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